How 9Spokes Secured a Global Multi‑OS Fleet and Deployed SOC2 with Swif

Executive Summary

9Spokes is a modern SaaS platform that works with enterprise customers who expect strong security, consistent device controls, and audit‑ready operations. As the company scaled globally, managing a mixed fleet of Mac, Windows, and Linux devices—and meeting SOC2 requirements—became increasingly complex.

By standardizing on Swif, 9Spokes unified device security across operating systems, replaced fragmented remote support tools with secure remote desktop, and operationalized SOC2 requirements using policy‑based enforcement and automated evidence. The result is a single system for device management, daily IT operations, and compliance readiness.

About 9Spokes

9Spokes is a SaaS platform that helps businesses connect, analyze, and activate their data across systems. Serving data‑driven teams and enterprise customers, 9Spokes operates in a security‑conscious environment where trust, availability, and compliance are critical.

As a growing, distributed team, 9Spokes relies on a diverse mix of Mac, Windows, and Linux devices. Maintaining a strong security posture across this environment—while supporting remote employees and meeting compliance expectations—is foundational to their business.

Challenges Before Swif

As 9Spokes scaled its team and customer footprint, device management and compliance began to create operational drag.

Key challenges included:

• Inconsistent security controls across Mac, Windows, and Linux devices.
• Limited visibility into device posture, ownership, and configuration.
• Fragmented remote support tools that slowed day‑to‑day IT work.
• Manual effort required to meet SOC 2 requirements for device hardening, access control, and evidence collection.

SOC2 readiness, in particular, required significant time from IT and security teams to manually prove that devices were encrypted, access was controlled, and policies were enforced consistently.

The Swif Solution

9Spokes adopted Swif as a single platform to secure devices, support employees remotely, and deploy SOC2 requirements through policy‑driven controls.

Unified Multi‑OS Device Security

Swif serves as the central MDM for 9Spokes’ entire fleet.

• Secure Mac, Windows, and Linux devices from one platform.
• Enforce baseline security policies including disk encryption, OS updates, and access controls.
• Standardize configurations across operating systems.
• Maintain clear inventory and ownership records for every device.

This gave 9Spokes consistent control and visibility, regardless of device type or location.

Remote Desktop for Day‑to‑Day IT Operations

Swif’s built‑in remote desktop became a core tool for daily IT work.

9Spokes uses remote desktop to:

• Troubleshoot employee issues in real time.
• Support onboarding and offboarding workflows.
• Perform fixes and validations without relying on VPNs or separate tools.

Remote sessions are secured, controlled, and logged—allowing IT to move faster without compromising security.

SOC2 Complianxce Enablement

Swif helps 9Spokes deploy all required SOC2 device and security controls using policy templates and automated checks.

• Device inventory and ownership tracking.
• Configuration and hardening policies mapped to SOC 2 requirements.
• Centralized logging and evidence collection for auditors.
• Consistent proof of enforcement across Mac, Windows, and Linux.

Instead of assembling evidence manually, 9Spokes relies on Swif to continuously enforce and document compliance.

Implementation & Rollout

9Spokes rolled out Swif quickly across its global fleet with minimal disruption to employees.

• Fast onboarding for Mac, Windows, and Linux devices.
• No major changes to employee workflows.
• Close collaboration with Swif’s solutions and support teams.

Swif provided guidance on mapping policies to SOC2 controls and ensuring audit‑ready evidence was available from day one.

Results & Business Impact

By standardizing on Swif, 9Spokes transformed how it manages devices, supports employees, and approaches compliance.

Results at a glance:

• Full fleet under management across Mac, Windows, and Linux.
• Reduced time spent preparing SOC 2 audit evidence.
• Faster resolution of IT issues using secure remote desktop.
• Improved audit readiness with fewer manual gaps.

Swif gave 9Spokes a single pane of glass for device security and operations—supporting enterprise customer requirements and future growth.

SOC2 Compliance, Operationalized

Swif acts as both the enforcement layer and evidence source for SOC2 device and security controls.

• Policies map directly to SOC 2 control families such as access control, operations, and change management.
• Automated checks ensure devices remain compliant over time.
• Auditors receive consistent, repeatable evidence without ad‑hoc screenshots or manual exports.

For 9Spokes, SOC2 is no longer a point‑in‑time effort—it’s continuously enforced.

Multi‑OS Device Security

Mac

• Automated provisioning and enrollment.
• Disk encryption and password controls.
• Application and configuration management.

Windows

• BitLocker enforcement and update policies.
• Application controls and system hardening.
• Secure remote desktop support for troubleshooting.

Linux

• Device inventory and baseline hardening.
• Remote desktop access for support and validation.
• Consistent visibility alongside Mac and Windows devices.

Remote Desktop Operations

Remote desktop is central to how 9Spokes manages devices day‑to‑day.

Common use cases include:

• Live troubleshooting with remote employees.
• Installing and validating required tools.
• Resolving issues without shipping devices or scheduling long hand‑offs.

All sessions are controlled and auditable, giving IT teams speed without sacrificing oversight.

The Verdict

For 9Spokes, Swif unified device security, remote desktop operations, and SOC 2 compliance into a single system. With consistent controls across Mac, Windows, and Linux, faster remote support, and automated audit evidence, 9Spokes turned device management and compliance into an enabler for growth—not a bottleneck.